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Commonly Asked Questions: Tracking Your PAN Application Status

Applying for a Permanent Account Number (PAN) card is a crucial step for almost any financial activity in India, from filing taxes to opening a bank account. Once you've submitted your application, the natural next question is: "What's my PAN application status?" While the process is designed to be smooth, it's common to have questions or encounter specific messages when you check your PAN Application status.

This guide addresses the most frequently asked questions about tracking your PAN card application status online, helping you understand each stage of the process.

How to Check Your PAN Application Status Online?

Before diving into common queries, let's quickly recap how you can check your PAN card application status:

  • Visit the official Protean PAN status tracking page.
  • Select "PAN - New / Change Request" as the application type.
  • Enter your 15-digit Acknowledgement Number (received after submitting your application).
  • Fill in the Captcha code and click "Submit."

Once you've entered the details on either portal, the system will display the current PAN card application status.

Common FAQs on PAN Application Status

It's common to see specific messages when you check your PAN card status. Here's what some of them mean and what you should do:

  1. Acknowledgement Number Not Found/Invalid Acknowledgement Number

  • Meaning: This usually means the number you entered is incorrect, or the application might not have been fully registered yet.
  • What to do: Double-check your 15-digit Acknowledgement Number against your receipt. If correct, wait 24-48 hours and try again, as it sometimes takes a little time for new applications to reflect in the system.
  1. Your PAN application is under process/Application is under scrutiny

  • Meaning: Your application has been successfully received and is currently being reviewed by the Income Tax Department or the respective PAN Service Agency. This is a normal stage.
  • What to do: No action required from your side. Be patient.
  1. PAN allotted and dispatched/PAN card dispatched by Post

  • Meaning: Congratulations! Your PAN has been successfully allotted, printed, and sent out for delivery to the address you provided.
  • What to do: The status message should also include a Speed Post or courier tracking number. Use this number on the India Post or courier company's website to track the physical delivery of your card.
  1. PAN card delivered

  • Meaning: Your physical PAN card has reached your registered address.
  • What to do: If you see this status but haven't received the card, check with family members or building security. If still not found, contact the courier service or the PAN Service Agency's helpline immediately.
  1. No record found for the given details

  • Meaning: This is a more concerning message. It might mean the application wasn't successfully submitted, or there was a significant error in the details provided.
  • What to do: Reconfirm all details (acknowledgement number, name, date of birth) you are entering. If the problem persists, it's best to contact the customer care of the respective PAN service provider (Protean eGov Technologies) with all your application details. You might need to re-apply if the initial application was not processed.
  1. Your application has been rejected

  • Meaning: Unfortunately, your PAN card application was not approved. The reason for rejection is usually displayed alongside this message or communicated via email/post. Common reasons include:
    • Mismatch in details between the application form and supporting documents.
    • Incorrect or unclear documents submitted.
    • Signature mismatch.
    • Applying for a new PAN when you already have one.
  • What to do: Carefully read the reason for rejection. Correct the error (e.g., provide matching documents, ensure clear scans, or rectify data entry) and re-apply. Note that fees paid for rejected applications are generally non-refundable.
  1. Status shows dispatched but not received after 15-20 days

  • Meaning: While the card has left the processing center, it hasn't reached you yet, and there might be a delay in transit.
  • What to do: First, use the Speed Post/courier tracking number (usually provided in the status) to check its movement on the India Post or courier website. If there's no update for several days, or if it shows delivered but you haven't received it, contact the respective PAN Service Agency's helpline with your Acknowledgement Number and tracking details.

Why Knowing Your PAN Card Status Matters?

Keeping an eye on your PAN card status is important. A PAN card is a mandatory document for numerous financial transactions, tax filings, and acts as a primary identity proof. Timely receipt ensures you can conduct your financial affairs without interruption and meet all regulatory requirements.

Conclusion

Checking your PAN application status is a straightforward process designed to keep you informed. You can navigate the application journey with ease by understanding the different status messages and knowing how to troubleshoot common issues. Remember to always keep your Acknowledgement Number or Application Coupon Number safe – it's your key to tracking your PAN application card status every step of the way!

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